Frequently asked questions
What should I bring to my initial visit?
Please bring your driver’s license, insurance card, and any paperwork you have filled out.
What is the length of an initial appointment?
Typically 45 minutes to 1 hour. The appointment length varies with each patient. You will be given as much time as you need with your doctor.
Where will my tests be provided?
We have the equipment and technology to provide many of your diagnostic tests right here in our office. Tests may also be provided at the facility of your choice.
What happens if I miss my appointment?
Your appointment time has been reserved for you. If you cannot make it to your appointment, we would like to offer your scheduled time to a patient on our waiting list. Please call us within 24 hours of your appointment time if you need to reschedule. You may use our answering service for this purpose. There will be a charge for missed appointments and appointments not cancelled with a 24 hour notice.
How can I contact the office?
During business hours, you may reach us at 219-769-0777. We have an auto-attendant system to route your call directly. Please listen to all prompts so that the system can route your call correctly.
If you are calling with a medical question, your call will be forwarded to your doctor’s medical assistant. If your doctor is seeing patients and cannot come to the phone directly, the assistant with take all of your information and relay it to the physician. All calls are answered or returned as quickly as possible.
What if I need to contact someone after hours?
Our main phone number, 219-769-0777, is connected to a 24 hour, 7 day a week answering service. If you find it necessary to contact the office after hours, the answering service can take a message for you. They also have access to the physician on call. Please note that medications are not refilled after hours and should be obtained at your office visit or during regular business hours.